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Reignmaker is the world’s first End-to-End VoIP Service provider, which means we go beyond every other provider in the level of service we provide. Typical companies only provide service and management of their communication products to what is referred to as the “demarcation point” – usually the point in the phone closet where their circuits come into your business. They take responsibility for the service from their network to that point. Anything inside your business past that point is your responsibility to make work with their service. In the world of Hosted PBX service, we think this is ridiculous. The integration Hosted PBX service creates between your computer network, individual desktops and telephones demands a provider that is confident enough in their service to support it every step of the way - all the way down to the desktop.
Reignmaker has eliminated the traditional “demarcation point”, supporting our service from end-to-end. Furthermore, we provider supporting services that most other providers make you contract out yourself, such as:
Cabling/ Inside Wiring – any Hosted PBX service requires a CAT5e data cable at each workstation. If you need cabling to work with our service, we have more than 9 years experience of installing and testing network cabling.
Equipment Sales and Installation – we sell, install and maintain all of the equipment needed to make our service work in your network environment. Other Hosted PBX providers do not do this and will put you in touch with an outsourced vendor to complete this portion of the job.
I.T. Support Services – since our service is basically a data application that rides over your network, we understand the need to offer I.T. help desk services to support LAN issues that may arise that could impact our service. Our NOC technicians provide 24x7 remote assistance for any help-desk need.
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