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Yes, Reignmaker’s REIGN-FREE Call Center application is a powerful tool that allows businesses to tie together employees across multiple locations under one unified call center. Incoming calls are held in que and routed to the next available agent – no matter where they are! Nightly reporting is available on both the agent and overall group level showing average hold time, average time spent per call, number of minutes an agent was check-in/ check-out, etc.
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